Privacy Policy

We collect information that helps us provide and improve our services. Depending on how you interact with us, this may include:

Information You Provide Directly

Your name, email address, phone number, travel details, and any other information you voluntarily provide when you contact us, request assistance, or submit a booking enquiry.

Booking and Travel Information

Information relating to new or existing travel reservations, including travel dates, destinations, passenger information and travel preferences required to provide the assistance you request.

Automatically Collected Information

Technical information such as your IP address, browser type, operating system, device information, pages visited and the dates and times of your visits. This information is collected through cookies and similar technologies.

We use the information we collect for legitimate business purposes, including to:

• Respond to your enquiries and provide the booking or reservation assistance you request.
• Process, confirm and support new or existing travel arrangements.
• Communicate with you regarding your enquiries, bookings or our services.
• Improve our website, products, services and customer experience.
• Detect, prevent and investigate fraud, misuse, technical issues or other security concerns.
• Comply with applicable legal, regulatory and contractual obligations.

Our website uses cookies and similar technologies to enable core website functionality, remember your preferences, understand how visitors use our website and improve performance.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of the website.

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Partners: With airlines, travel suppliers, or other trusted third parties strictly as required to fulfil the booking, reservation or travel assistance you request.
• Service Providers: With third-party vendors who provide services on our behalf, including website hosting, analytics, customer support, communication services and similar operational functions. These providers are required to protect your personal information.
• Legal Requirements: Where disclosure is required by law, regulation, legal process or an enforceable governmental request.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes and enforce our agreements.

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it in accordance with applicable laws and industry practices.

We implement reasonable administrative, technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, misuse or loss.

Although we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• Access to your personal information.
• Correction or updating of inaccurate information.
• Request deletion of your personal information.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent, subject to applicable legal requirements.

To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy.

Our website may contain links to third-party websites, including those of airlines, travel suppliers and other service providers. These websites operate independently and have their own privacy policies.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to children, and we do not knowingly collect personal information from minors.

If you believe that a child has provided us with personal information, please contact us immediately so we can take appropriate action to remove the information where required.

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements or legal obligations.

Any updates will be published on this page together with a revised Effective Date. We encourage you to review this Privacy Policy periodically.

If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us.